*This is a pre-order item*
・At the time of reservation, purchase of the product is not guaranteed.
・At the time of ordering, the color you reserved may be out of stock with the manufacturer. In that case, we will contact you. You can also change the color or cancel the order.
-If the order is cancelled due to a lack of yarn in stock, those who paid by credit card or PayPal will be refunded to the same payment system.
・If you pay by bank transfer, we will contact you once the purchase is confirmed, and then you can make payment.
・Reservations are expected to be confirmed around July 31st.
- Once an order has been placed, it cannot be cancelled.
・Shipping is scheduled for late August, but please note that this may be earlier or later.
We appreciate your understanding and ask that you make a reservation.
Due to the influence of exchange rates at the time of purchase, the Mattgarn products currently on sale are more affordable than the pre-order items. Please consider this as well.
This is wool yarn from KLIPPAN, a historic Swedish textile manufacturer.
Mattgarn is a tightly twisted single wool yarn suitable for weft rugs and tapestries. It is ideal when you want to create a pattern with the weft.
Material: 100% wool
Number: 1,25
Weight: Approx. 100g
Length: Approx. 130m
Notes on thread
-Please note that there may be slight color variations depending on the lot.
-The color of the product may differ from the actual product depending on the monitor.
- The size of the wrap may vary, but this is just due to the different tensions used in wrapping, so the amount is almost the same.
Please check before purchasing
Thank you for visiting the Found & Made online shop. To ensure a smooth delivery, please check a few things before making your purchase. Thank you for your cooperation.
About the product
Please note that the color of the product may look slightly different depending on your monitor.
The color of thread products may vary slightly depending on the batch. Also, there may be unavoidable knots in the thread during the manufacturing process.
Also, products with cone-shaped thread may have different sizes of wraps, but they are essentially the same amount; they are simply wrapped with different tensions.
Product availability
The products in the online store are also sold in physical stores.
Depending on the timing, there may be cases where the online update is delayed and the stock is insufficient. In that case, we will contact you by email. If you do not receive an email, we may call you. We apologize for any inconvenience this may cause.
Regarding your registered email address
If you are using a mobile phone carrier email address, please set it up so that you can receive emails from us. There are many cases where emails do not arrive. If you have an email address, it would be helpful if you could register an email address other than a carrier email address such as Gmail or Yahoomail.
Shipping Fee
Delivery will be made by Yamato Transport with regional shipping charges.
Free domestic shipping for purchases over 22,000 yen (excluding Okinawa).
Shipping charges will be calculated using Takkyubin, but we will change the shipping method for items that can be delivered using Nekopos or Takkyubin Compact. Please note that we will handle any requests for shipping reductions without contacting you.
Nekopos: Nationwide flat rate 330 yen
・Kanto (Tokyo, Saitama, Kanagawa, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi)
Takkyubin Compact: 550 yen Takkyubin: 770 yen
·Hokkaido
Takkyubin Compact: 680 yen Takkyubin: 990 yen
Okinawa
Takkyubin Compact: 700 yen Takkyubin: 2,200 yen
・Areas other than those mentioned above
Takkyubin Compact: 550 yen Takkyubin: 880 yen
Depending on the product you purchase, In rare cases, shipping charges may be added. In that case, we will contact you, so please understand.
Regarding overseas shipping fees ( international shipping
Please check HERE
Delivery time
Once payment is confirmed, your order will be shipped within 1-4 business days.
Standard shipping days are Tuesdays and Fridays every week.
・Orders placed between 10:00AM on Friday and 10:00AM on Tuesday will be shipped on Tuesday. ・Orders placed between 10:00AM on Tuesday and 10:00AM on Friday will be shipped on Friday.
If the shipping date falls on a public holiday, the shipping schedule may be delayed. Thank you for your understanding.
If you have a specific date and time, please write it in the "Notes" field. However, we may not be able to meet your request if the date is close, so if you would like to specify a date, please specify a date about one week after payment is completed. If you do not specify a date, we will arrange for the item to be delivered on the "shortest possible date." This does not apply to areas where natural disasters or large-scale events are held. Please note that this is not the case.
Cancellation and Returns Policy
Cancellations are only accepted before shipment.
If there is a mistake or defect in the product due to our negligence, we apologize for the inconvenience, but please contact us by email within 5 days of receiving the product, providing the following information:
・Name
・Address
・Telephone number
・Product name
・Order number
・Reason for return (If there is a defect, please attach a photo.)
We regret to inform you that we will be unable to accept returns in the following cases:
・For personal reasons
・Used items
・Sale items
About receipts
Only a delivery note is attached to the product; no receipt is issued.
Depending on your payment method, there are things that can serve as a receipt as follows.
Credit card payment: Card statement Bank transfer payment: Bankbook, transfer statement Convenience store payment: Receipt received at the store
If you require a receipt, please write it in the comments section when purchasing.
Once shipped, we will send you an email.
About the points system
Please check here .
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