Please check before ordering.

About Product Stock

Products in our online store are also sold at our physical stores.
There may be instances where the online inventory update is delayed, resulting in insufficient stock. In such cases, we will contact you via email. If you do not receive an email, we may call you. We apologize for any inconvenience this may cause and appreciate your understanding.

About Your Registered Email Address

If you are using a mobile carrier email address, please adjust your settings to ensure you can receive emails from our store. We frequently encounter issues with emails not being delivered. If possible, we would appreciate it if you could register a non-carrier email address, such as Gmail or Yahoo Mail.

About Shipping Fees

We ship via Kuroneko Yamato with shipping fees varying by region.

Orders totaling 22,000 yen or more qualify for free domestic shipping (excluding Okinawa).

Shipping fees are initially calculated for Takkyubin (standard delivery service), but we will adjust the shipping method to Nekoposu or Takkyubin Compact if applicable. Please note that we will not notify you of these shipping fee reductions.

About Receipts

We only include a delivery note with your order and do not issue receipts.
Depending on your payment method, there are alternatives that serve as proof of purchase:

Credit card payment: Credit card statement
Bank transfer payment: Bank passbook/transfer statement
Convenience store payment: Receipt received at the store

If you require a receipt, please indicate so in the remarks section when placing your order.
We will send it to you via email after your order has been shipped.