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Please check before purchasing

Thank you for visiting the Found & Made online store. To ensure a smooth delivery, please check a few things before making your purchase. Thank you for your cooperation.

About the product

Please note that the color of the product may look slightly different depending on your monitor.

The color of thread products may vary slightly depending on the batch. Also, there may be unavoidable knots in the thread during the manufacturing process.

Also, products with cone-shaped thread may have different sizes of wraps, but they are essentially the same amount; they are simply wrapped with different tensions.

Product availability

The products in the online store are also sold in physical stores.
Depending on the timing, there may be cases where the online update is delayed and the stock is insufficient. In that case, we will contact you by email. If you do not receive an email, we may call you. We apologize for any inconvenience this may cause.

Regarding your registered email address

If you are using a mobile phone carrier email address, please set it up so that you can receive emails from us. There are many cases where emails do not arrive. If you have an email address, it would be helpful if you could register an email address other than a carrier email address such as Gmail or Yahoomail.

Shipping Fee

Delivery will be made by Yamato Transport with regional shipping charges.

Domestic shipping is free for purchases over 22,000 yen (excluding Okinawa).

Shipping charges will be calculated using Takkyubin, but we will change the shipping method for items that can be delivered using Nekopos or Takkyubin Compact. Please note that we will handle any requests for shipping reductions without contacting you.

Nekopos: Nationwide flat rate 330 yen

・Kanto (Tokyo, Saitama, Kanagawa, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi)

Takkyubin Compact: 550 yen Takkyubin: 770 yen

·Hokkaido

Takkyubin Compact: 680 yen Takkyubin: 990 yen

Okinawa

Takkyubin Compact: 700 yen Takkyubin: 2,200 yen

・Areas other than those mentioned above

Compact courier: 550 yen Courier: 880 yen

Depending on the product you purchase, In rare cases, shipping charges may be added. In that case, we will contact you, so please understand.

Regarding overseas shipping fees ( international shipping

Please check HERE

Delivery time

Once payment is confirmed, your order will be shipped within 1-4 business days.

Standard shipping days are Tuesdays and Fridays every week.
・Orders placed between 10:00AM on Friday and 10:00AM on Tuesday will be shipped on Tuesday. ・Orders placed between 10:00AM on Tuesday and 10:00AM on Friday will be shipped on Friday.
If the shipping date falls on a public holiday, the shipping schedule may be delayed. Thank you for your understanding.

If you do not specify otherwise, we will arrange for delivery on the shortest possible date. This does not apply to areas where natural disasters or large-scale events are held. Please note in advance.

Cancellation and Returns Policy

Cancellations are only accepted prior to shipment.

If there is a mistake or defect in the product due to our negligence, we apologize for the inconvenience, but please contact us by email within 5 days of receiving the product, providing the following information:

・Name

・Address

・Telephone number

・Product name

・Order number

・Reason for return (If there is a defect, please attach a photo.)

We regret that we will be unable to accept returns in the following cases:

・For personal reasons

・Used items

・Sale items

About receipts

Only a delivery note is attached to the product; no receipt is issued.
Depending on your payment method, there are things that can serve as a receipt as follows.

Credit card payment: Card statement Bank transfer payment: Bankbook, transfer statement Convenience store payment: Receipt received at the store

If you require a receipt, please write so in the comments section when purchasing.
Once shipped, we will send you an email.

About the points system

Please check here .